Just like the sites we manage, this subscription service is double backed up.

First by a fully remote team of site managers. Second by an enterprise agency who can step in if Hector’s OOO.

Tasks, outside of the recurring items, will be handled one at a time based on your priorities.

Things are always implemented to best-practices and and as quickly as possible, but it’s worth noting that complex changes to sites will take longer simpler ones.

On Plus Code plan, a separate queue runs for coding and feature development requests. The Core plan includes custom development too, but all tasks run through a single queue. See next FAQ for more details.

The Core plan has a single queue for all requests.

On Plus Code plan, a separate queue is run for coding and feature development requests. 

Think of it is either one request being tackled at a time, or two.

No refunds are offered due the nature of planning, setting up and onboarding your site.

If you’re unsure if WP CTO is the right fit for your business or team, I’d recommend scheduling a call here first.

No. Just like you wouldn’t want a surgeon flying any planes, this service is focussed on managing how your site works, and keeps working.

WP CTO is best paired up with your in-house designers, favorite agency, or our own 3rd party partners to implement designs and user experiences using best-practice techniques.

Hiring great developers is a good long-term move. Hiring experienced ones gets expensive, fast.

An experienced developer can easily cost $200,000+ per year, and that’s before benefits and other overheads.

WP CTO is designed to spread the cost of hiring an experienced developer to manage your site (and the cost of the team that supports him) across a handful of projects.

In order to ensure each and every site can be managed, secured, and supported  the number of clients taken on is being limited at this time.

WP CTO is designed around supporting one WordPress-powered site, store or setup per plan. 

If you manage more than one site, or run an agency, reach out and lets discuss if we’d be the right fit to support your sties.

We work through tasks as quickly as possible, trying to keep your request queue or queues clear.

It’s less about the hours we deploy, and more about the value we create for you, your team and your business.

In short, anything I couldn’t share with my family, a cop or my lawyers.

To be more precise: any sites dealing with or related to conte that is illegal, vulgar, gambling related, adult themed, crypto related, get-rich-quick schemes, MLMs, unregulated medication, or similar.